Managed Outsourced Services-Version 2

Manage a connected business, simply.

More and more, businesses rely on devices and the connectivity between them. When something goes wrong, not only can it be disastrous for the business from a revenue loss point of view, it can also be equally beyond the business core to solve the problem.

Providing the expertise to manage and support your business

XLink offers four key definitive areas in a managed outsourced service solution

Contact Centre

Our national contact centre operates 24/7/365 and provides 1st, 2nd and 3rd line support with Customer Relationship Management (CRM) to support the processes, tracking and management of calls.

Field Support

XLink’s Field Support services have a nationwide footprint of skilled resources and include pre-installation site visits and site readiness, installation, maintenance and ongoing support.

Logistics

XLink’s Logistics capabilities include the procurement, device configuration, warehousing, inventory management & asset tracking to support your business needs.

Connectivity

XLink’s connectivity solution gives you access to Secure Connectivity, SIM Management and estate visibility. XLink is Network Agnostic, Infrastructure ready for three mobile network operators and has established relationships with these Mobile Networks. (Vodacom, MTN and Telkom).

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