Connected Quick Service Restaurant

Connected Quick Service Restaurant

Online food orders and self-service ordering kiosks represent only the tip of an exciting revolution in the hospitality, restaurant and café (HoReCa) sector. These eateries and convenience outlets can look forward to many technology innovations that elevate customer experiences, improve operations and deliver deeper insights. After customers place their orders and pay with their means of choice – perhaps a tap from a smartwatch – they will spend time on free wireless services that also offer tailored marketing opportunities. Their children are safe, entertained by augmented reality games and ring-fenced tracking to make sure they don’t leave the premises unexpectedly. Digital queue management will show the status of orders and convenient service buttons will let customers engage if they need any additional service. Behind the scenes, staff, managers and owners are encouraged through rewards-based management, using gamification and dashboards to raise engagement and performance levels. Simple robotics speed up and improve food preparation. Everything from fridge temperatures to power consumption to air quality can be dynamically monitored, signalling problems before they become serious.  Instant access to reports and logs is at your fingertips for regulatory or insurance compliance requirements.  Even the food products can be tracked and traced for both origin and quality assurance. These are just some of the possibilities in the exciting connected and digitally-powered future of foodservice.

Security, Asset Management & Surveillance

Do you need rapid delivery and cost efficiency to provide seamless customer service?

Eco-Tech Playground

Do you need to improve and control of your assets?

Driving Operational Excellence

Do you want more engagement and increased sales?

Accelerating Digital Transformation

Do you want to improve profitability and efficiency?

Augmenting Customer Experience

Is your goal to increase buyer frequency, spend & conversion?

Read how digital technologies underpinned by secure connectivity, are accelerating business success, shaping retail transformation and enhancing customer experience

Drive thru? No, Park-In

Immersive and personal customer experiences are at the heart of a thriving business. XLink gives you the blueprint and tools necessary to accelerate your digital transformation in delivering a great customer experience.

1. Online Food Ordering
Ordering food online and having it delivered to your door has never been easier before. How about pre-ordering your food and picking it up on your way home? Loyalty, payment and convenience built into the palm of your hands.

2. Outdoor Self-Service
Pull into a Park-In bay to experience the self-service ordering kiosk, no driving, no idling, no queues just comfort and ease. Collect your pre-ordered food without having to get out of your vehicle or waiting in a Drive Thru queue.

3. Wi-Fi Access
Allow customers to surf the web, receive promotional adverts and customised marketing while they wait for their meal to be prepared.

Digital Transformation

At XLink, we connect your business to the outside world, safely and securely. We provide you with the necessary tools to monitor your business wherever you may be. We create the possibility for you to manage your business efficiently and effectively.

4. Self-Service Kiosk
Self-service kiosks are a necessity and a requirement in the current quick service restaurant. A hybrid set-up of traditional and self-service kiosks maintains ensures an omnichannel experience.

5. Queue Management 
Digital queue management allows customers to keep track of the status of their order without having to ask a patron. Separating the orders from the collection keeps the process clean and user friendly.

6. Service Buttons  
Scattering customer service buttons ensures that any problems or incorrect orders can be attended to immediately wherever the customer may be sitting. Patrons can be alerted when a customer requires any form of assistance.

7. Automatic Doors
Bathroom doors are always a sore point for customers, opening and closing doors should not be an inhibitor to a great customer experience.

8. Digital Signage
Digital signage displayed throughout the quick service restaurant allows customers to interact and consume more information such as specials and advertising from 3rd parties.

9. Proximity Marketing 
Proximity marketing can be used to entice customer to use coupons, redeem specials or receive product advertising based on the location of the beacon.

Operational Efficiency

Creating a digital business includes incorporating technology which will allow you to make good business decisions quickly and easily. Through our ecosystem, we provide the enablers necessary to facilitate valuable insight directly to decision makers.

10. Connected Assets
Ensure complete visibility on the status of your coolers/fridges, cold storage units or the air quality in the kitchen. Reduce costs due to negligence in operation and develop predictive maintenance capability on all your connected devices.

11. Utilities Monitoring
Get a handle on power and water consumption, unlock visibility and gain insight into business environments and asset operating conditions. Reduce costs by identifying wasteful zones and optimise these by acting on the information. Ensure you are always on even when the power isn’t.

12. Staff Management
Output and reward-based management enhances the workplace for both staff and customers. Promote a productive employee base with incentives and encouragement.

13. Secure Connectivity
Connecting your business to the internet, and to the rest of your chain, securely.

14. Payment Acceptance
Enable payment via any means, whether it is a mobile POS device or via an integrated point of sale. Customers who are dashing in and out of the quick service restaurant can quickly and easily pay via their smartphone, smart watch or traditional debit and credit cards via Tap & Go.

15. QSR Analytics
Connect, collect, collate and consolidate information from a quick service restaurant to make powerful business decisions a based on a plethora of insights.

Eco-Tech Playground

Risk is inherent in any business, mitigating and managing risk in your business environment should not be a core or primary focus. XLink digitally and physically secures your ecosystem so that you don’t have to.

16. Augmented Reality 
Introduce the digital world to kids through augmented reality gaming and interaction, bridging the gap between the real and digital world

17. Virtual Reality
Further immerse kids into the digital world through virtual reality gaming and entertainment. Take customers on a journey to the alps or the pyramids.

18. Interactive Displays
Interactive wall screens add to the mix of an immersive playground experience. Create an incorporate exploration and teaching through life size visuals.

19. Kids Tracker
Keep an eye on your most precious children even when you’re not looking, wristband tracking ensures that kids parents who leave a designated zone are quickly notified.

20. Green Tech Initiatives
The Eco-Tech playground aims to merge both the digital and physical playgrounds, creating a healthy, balanced and next generation experience at a quick service restaurant

Security, Asset Management & Surveillance

Optimise and streamline your supply chain and reduce the number of lost opportunities due to supply chain related issues by knowing when, how much and how long goods and services will take to reach you.

21. Enhanced Video Surveillance
By intelligently analysing surveillance data in real time, video surveillance has evolved into more than just a reactive solution. Motion detection, heat mapping and asset perimeterisation come into the fold.

22. Access Control
Staff access control with gamification overlays to promote good work ethic and incentivised day to day operation. Driving staff focus towards providing great customer experiences.

23. Business Visibility
Dashboard monitoring with single pane views to simplify and enhance insight into your day to day operations, allowing you to be more proactive instead of reactive. Protect your estate and receive immediate alerts when things go wrong.

24. Connected Inventory Management
Leveraging off the precision and autonomy of robotic tools, inventory management becomes less resource intensive and can be integrated into forward based workflows for business efficiencies.

Ready to Reimagine Retail

Accelerate real business optimization with XLink Connected Quick Service Restaurant.

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